al99 Privacy Policy
We are committed to protecting your personal information. Learn exactly how al99 handles your data with full transparency and care.
Our Privacy Commitments
Six core principles that guide how al99 manages your personal data across every interaction.
1. Introduction
al99 ("we", "our", "us") operates the website https://al99.one and provides online casino and sports betting services to players in Bangladesh. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our platform.
By accessing or using al99, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein. If you do not agree with any part of this policy, please discontinue use of our services. This policy applies to all players, visitors, and users of our platform, including those accessing from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all other regions of Bangladesh.
This Privacy Policy is provided in English. If you require clarification on any section, contact our support team at [email protected] and we will assist you promptly.
2. Information We Collect
We collect information in several ways depending on how you interact with al99. This data is essential to deliver our services safely and effectively.
2.1 Information You Provide Directly
When you register an account, make a deposit, contact support, or otherwise communicate with al99, you may provide:
- Full name, date of birth, and nationality
- Email address and mobile phone number
- Residential address (city, district, division within Bangladesh)
- Payment information such as bKash wallet number, Nagad account, or Rocket account
- Identity verification documents (National ID, passport copy) as required for KYC compliance
2.2 Information Collected Automatically
When you browse or use al99, our systems automatically collect certain technical information, including:
- IP address, device type, operating system, and browser version
- Pages visited, time spent on each page, and navigation paths
- Game session data including games played, bets placed, and results
- Referring website or traffic source (e.g. direct visit, search engine)
2.3 Information from Third Parties
We may receive information about you from payment processors (bKash, Nagad, Rocket, Upay) and identity verification partners for the purpose of confirming transactions, preventing fraud, and meeting our anti-money-laundering obligations. This data is used solely for these operational purposes.
3. How We Use Your Information
al99 uses the personal information we collect for the following purposes:
- To create and manage your player account, verify your identity, and maintain account security
- To process deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods
- To provide personalised gaming experiences, bonus offers, and promotions relevant to your activity
- To respond to customer support requests and resolve disputes or complaints
- To detect and prevent fraud, money laundering, cheating, and other prohibited activities
- To comply with applicable legal requirements and regulatory obligations
We do not use your personal information for automated decision-making that produces significant legal effects without human review. Marketing communications from al99 are only sent to players who have opted in or are existing account holders.
4. Data Sharing and Disclosure
al99 does not sell your personal information. We share data only in the limited circumstances described below.
4.1 Service Providers
We work with trusted third-party service providers to operate our platform — including payment processors, game providers (such as Pragmatic Play, Evolution Gaming, Spribe), identity verification services, and hosting infrastructure. These partners are granted access only to data required to perform their specific services and are bound by confidentiality obligations.
4.2 Legal Requirements
We may disclose personal information when required to do so by applicable law, court order, or governmental authority. We will notify you of such disclosure where legally permitted to do so, unless we are prohibited by law or the notification would compromise an active investigation.
4.3 Business Transfers
In the event of a merger, acquisition, or sale of all or part of al99's assets, your personal data may be transferred to the acquiring entity. You will be notified via prominent notice on our platform before any such transfer takes effect, and you will retain your rights over your personal data.
5. Cookies and Tracking Technologies
al99 uses cookies and similar technologies to enhance your experience on our platform. These include:
- Essential cookies — required to keep you logged in, maintain your session, and ensure the platform functions correctly
- Analytics cookies — help us understand how players navigate al99 so we can improve usability and content
- Preference cookies — remember your settings such as language preference and display options
You may disable non-essential cookies by adjusting your browser settings. Please note that disabling essential cookies may affect the functionality of the al99 platform, including your ability to log in or access game sessions.
6. Data Security
al99 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These include SSL/TLS encryption for all data in transit, secure server infrastructure, strict access controls limiting which personnel can view sensitive data, regular security reviews and vulnerability assessments, and audit logs for all account and transaction activity.
Despite these measures, no system is entirely immune from breach. We encourage you to use a strong, unique password for your al99 account and to never share your login credentials with anyone. If you suspect unauthorised access to your account, contact our support team immediately at [email protected].
al99 is committed to fair play. Our platform uses RNG (Random Number Generator) certified game engines to ensure all game outcomes are genuinely random and cannot be manipulated.
7. Your Rights
As an al99 player or visitor, you have the following rights regarding your personal data:
- Right to Access — You may request a copy of the personal data al99 holds about you at any time
- Right to Rectification — You may request correction of inaccurate or incomplete personal data we hold about you
- Right to Erasure — You may request deletion of your personal data, subject to legal retention obligations and active account status
- Right to Restriction — You may request that we limit the processing of your data in certain circumstances
- Right to Object — You may object to the processing of your personal data for direct marketing purposes at any time
To exercise any of these rights, please contact our support team using the details below. We will respond to all valid requests within 30 calendar days.
| Contact Method | Details |
|---|---|
| [email protected] | |
| Response Time | Within 30 calendar days |
8. Data Retention
al99 retains your personal data for as long as your account is active and for a period thereafter as required to meet legal, regulatory, and operational obligations. Specifically, transaction records and KYC documentation are retained for a minimum of five years following account closure to satisfy anti-money-laundering requirements. When data is no longer required for any lawful purpose, it is securely deleted or anonymised.
8.1 Minors and Age Restriction
al99 is strictly an adult platform. Our services are available only to individuals who are 21 years of age or older. We do not knowingly collect personal information from anyone under the age of 21. If you are a parent or guardian and believe that a minor has provided us with personal information or created an account, please contact us immediately at [email protected] so we can investigate and remove the data promptly.
21+ only. Gambling is for adults. If you are under 21 years of age, you are not permitted to use al99 under any circumstances.
9. Changes to This Privacy Policy
al99 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via email or a prominent notice on the platform. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Your continued use of al99 after any changes to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you should discontinue use of the platform and may request closure of your account by contacting [email protected].
Ready to Play at al99?
Now that you know how we protect your data, explore our full range of cricket betting, live casino games, and slots. Trusted by players across Bangladesh.
Explore al99 Casino Cricket Betting Visit FAQ