al99 Frequently Asked Questions
Everything Bangladeshi players need to know about al99 — from signing up and depositing with bKash or Nagad, to claiming bonuses, betting on cricket, and playing safely.
Welcome to the al99 FAQ page — your complete guide to getting started, managing your account, and making the most of everything al99 has to offer players across Bangladesh. Whether you are new to online betting or a seasoned player, these answers cover the questions we hear most often. If you cannot find what you need here, our support team is available to help.
Local Payment Methods
al99 supports bKash, Nagad, Rocket, and Upay for instant deposits and fast withdrawals — the most popular mobile banking options in Bangladesh.
Secure & Trustworthy
Your account and transactions are protected with SSL encryption and strict data-privacy protocols, giving Bangladeshi players peace of mind.
Cricket Betting
Bet on BPL, IPL, T20 World Cup, and all Bangladesh Tigers matches with competitive odds and live in-play markets on al99.
Slots & Casino Games
Hundreds of slots from Pragmatic Play, NetEnt, and Microgaming, plus live casino tables by Evolution Gaming and Ezugi — all optimized for mobile.
Bonuses & Promotions
New players at al99 can claim a welcome bonus on their first deposit, with ongoing reload offers and free spin promotions available each week.
Responsible Gaming Tools
al99 provides deposit limits, session reminders, and self-exclusion options to help players in Bangladesh stay in control of their gaming activity.
Account & Registration
How do I create an account on al99?
Creating an al99 account takes under two minutes. Visit the al99 Login page, tap the register option, and fill in your mobile number, a secure password, and your date of birth. You must be 21 years or older to register. Once submitted, your account is active immediately and you can make your first deposit via bKash, Nagad, or Rocket right away.
What documents do I need for KYC verification on al99?
al99 requires a valid government-issued photo ID for KYC verification — your National ID card (NID), passport, or driving licence are all accepted. Upload a clear photo of the front and back of your chosen document through the account verification section. Verification is typically completed within 24 hours. Completing KYC unlocks higher withdrawal limits and ensures your account remains fully secure.
I forgot my al99 password — how do I reset it?
Use the 'Forgot Password' link on the al99 Login page. Enter the mobile number registered to your account and al99 will send a one-time verification code (OTP) via SMS. Enter the OTP, set a new password, and you will be logged in immediately. If you do not receive the OTP within two minutes, check that the number matches your registered account and request a new code.
Can I have more than one al99 account?
No — al99 strictly allows only one account per player. Duplicate accounts are detected automatically and may result in account suspension and forfeiture of any pending balances. If you have trouble accessing your existing account, contact al99 support instead of opening a new one. This policy protects fair play and ensures bonuses are used correctly.
How do I close my al99 account permanently?
To permanently close your al99 account, contact the support team and request account closure. Before the account is closed, any remaining balance will be processed for withdrawal to your registered payment method. Account closure requests are usually handled within 48 hours. If your reason is related to problem gambling, we strongly encourage you to consider the self-exclusion option first — it can be reversed if needed, whereas permanent closure cannot.
Deposits & Withdrawals
How long does a bKash deposit take on al99?
bKash deposits on al99 are credited instantly in most cases — usually within 30 seconds of a successful bKash transaction. During peak hours or if there is a brief network delay, it may take up to five minutes. If your deposit is not reflected after ten minutes, keep your bKash transaction ID and contact al99 support; the team will resolve it promptly.
What is the minimum deposit amount on al99?
The minimum deposit on al99 is ৳200 for most payment methods including bKash, Nagad, and Rocket. This low entry point means players across Bangladesh — from Dhaka and Chittagong to Sylhet and Rangpur — can start playing without a large upfront commitment. Some promotional offers may have a higher minimum deposit requirement to qualify; check the specific promotion terms.
How do I withdraw my winnings from al99?
To withdraw from al99, go to the cashier section, select Withdraw, choose your preferred method (bKash, Nagad, Rocket, or bank transfer to Dutch-Bangla Bank, BRAC Bank, IBBL, or Sonali Bank), enter the amount, and confirm. Withdrawals to mobile banking wallets like bKash and Nagad are typically processed within one to four hours. Bank transfers may take one to two business days.
What is the minimum withdrawal amount on al99?
The minimum withdrawal amount on al99 is ৳500. Before withdrawing, ensure your account is KYC-verified and that any active bonus wagering requirements have been met — unmet rollover conditions will hold the relevant portion of your balance until satisfied. There are no fees charged by al99 on standard withdrawals, though your bank or mobile wallet provider may apply their own transaction charges.
Are there any deposit or withdrawal fees on al99?
al99 does not charge any platform fees on deposits or withdrawals. Any fees you see are applied by the payment service provider (for example, bKash's standard transaction charge) and not by al99. To avoid unexpected charges, check the fee schedule of your chosen payment method before transacting. al99 is transparent about this and never hides additional costs.
Games & Gameplay
What cricket betting markets are available on al99?
al99 offers a wide range of cricket betting markets covering BPL (Bangladesh Premier League), IPL, T20 World Cup, Test matches, and all Bangladesh Tigers fixtures. Available markets include match winner, top batsman, top bowler, total runs, session totals, and live in-play betting. Bangladesh-focused markets are updated in real time throughout each match, giving you the flexibility to bet before or during play.
Can I play al99 games on my mobile phone?
Yes — al99 is built mobile-first and works on any modern Android or iPhone browser without requiring an app download. All games, including slots, live casino tables, and cricket betting, are fully playable on a 4G or Wi-Fi connection. The site is optimized for small screens so buttons, menus, and game interfaces adapt automatically to your device size.
Are the slot games on al99 fair and certified?
All slot games available on al99 are supplied by licensed third-party game providers such as Pragmatic Play, NetEnt, and Microgaming, whose titles use certified Random Number Generators (RNG). This means each spin outcome is independently random and cannot be manipulated. The published RTP (Return to Player) percentage for each game reflects its long-run payout rate, giving you full transparency before you play.
What live casino games does al99 offer?
al99's live casino section is powered by Evolution Gaming and Ezugi, streaming real dealers in real time. Popular live games include Lightning Roulette, Crazy Time, Baccarat, Teen Patti, Andar Bahar, and Dragon Tiger — all titles that resonate strongly with Bangladeshi players. HD video quality, multi-language chat, and mobile-optimized interfaces make the live experience seamless.
How do I place a bet on a cricket match on al99?
Log in to your al99 account and navigate to the Cricket section. Select the match you want to bet on, browse the available markets, and click on the odds for your chosen outcome — this adds it to your bet slip. Enter your stake amount in BDT, review the potential payout, and confirm the bet. For live in-play betting, the same process applies while the match is in progress, with odds updating in real time.
Bonuses & Promotions
What welcome bonus does al99 offer new players?
al99 offers a welcome bonus on your first deposit — the bonus amount and percentage match are shown on the promotions page at the time you register. This bonus is credited to your account automatically after your qualifying deposit is processed via bKash, Nagad, or Rocket. The welcome bonus can be used on eligible sports betting markets and casino games, subject to the applicable wagering requirements.
What are the wagering requirements for al99 bonuses?
Wagering requirements on al99 state how many times you must bet the bonus amount before it converts to withdrawable cash. For example, a 20x rollover on a ৳1,000 bonus means you need to place ৳20,000 in total bets using that bonus before withdrawing. Each promotion specifies its own rollover figure — always read the individual promotion terms on the al99 promotions page before claiming.
Do free spins winnings have wagering requirements on al99?
Winnings generated from free spins on al99 are subject to a rollover requirement before they can be withdrawn. The specific wagering multiplier depends on which promotion awarded the free spins — it will be clearly stated in that promotion's terms. Generally, free spin winnings at al99 carry a lower rollover than deposit match bonuses, making them one of the more player-friendly promotion types on the platform.
Does al99 have a VIP or loyalty program?
al99 rewards its most active players through a loyalty program where points are accumulated with every eligible bet placed on sports or casino games. Higher tiers unlock faster withdrawals, dedicated account managers, exclusive reload bonuses, and invitations to special seasonal promotions tied to events like Eid, Pohela Boishakh, and major cricket tournaments. Contact al99 support to find out your current tier status and how to progress.
Safety & Responsible Gaming
Is al99 safe to use in Bangladesh?
al99 is a safe and reliable platform that uses SSL encryption to protect all data transmitted between your device and our servers. Account information, payment details, and personal data are stored securely and never shared with unauthorized third parties. Bangladeshi players can deposit and withdraw using trusted local methods like bKash and Nagad with confidence that their financial information is protected at every step.
What is the minimum age to play on al99?
The minimum age to register and play on al99 is 21 years old. This is a strict requirement and al99 enforces it through the KYC verification process — players are required to submit valid government-issued ID that confirms they are 21 or above. Underage gambling is taken seriously; any account found to belong to a person under 21 will be immediately suspended and any balance returned.
How do I set deposit limits on my al99 account?
You can set daily, weekly, or monthly deposit limits directly from the Responsible Gaming section in your al99 account settings. Once a limit is set, it takes effect immediately and cannot be increased until the current limit period expires — this cooling-off design prevents impulsive increases. Decreasing a limit takes effect right away. If you need help finding these settings, al99 support can guide you through the process.
What is self-exclusion and how do I apply it on al99?
Self-exclusion is a tool that temporarily or permanently blocks your access to al99, preventing you from logging in, depositing, or placing bets for a chosen period. To activate self-exclusion, go to Responsible Gaming in your account settings and select the exclusion duration — options typically range from one week to permanent closure. During the exclusion period, al99 will also suppress all marketing communications to your account.
Where can I get help if gambling is becoming a problem?
If you feel that gambling is negatively affecting your life, finances, or relationships, al99 encourages you to seek help immediately. Use the self-exclusion tool in your account settings to pause your access while you seek support. You can also contact al99's customer support team to discuss responsible gaming options. For independent professional support, speak to a trusted family member, a mental health professional, or reach out to a helpline service in your area.
Still Have Questions?
Our support team is here to help players across Bangladesh. If you did not find the answer you were looking for, get in touch with us or explore the al99 platform directly.
Log In to al99 Explore al99 Casino Bet on Cricket